- 1 What’s the state of content-management systems?
- 1.1 First decision: Open source, enterprise or make-your-own
- 1.2 How to start your technology assessment
- 1.3 You can’t select a new CMS without anticipating change
- 1.4 Takeaways
- 1.5 SPECIFIC CONTENT MANAGEMENT SYSTEMS -- Three examples
What’s the state of content-management systems?
What drives news and information web sites? “Content-management systems” – CMS. While the presses which print daily newspapers are relatively standardized, CMS are not. There are a dozen or more that are in common use by U.S. newspapers and probably hundreds more – purchased or home-baked – in use.
What do these systems have in common? How are they evolving as the Internet becomes increasingly multimedia and serving mobile devices? Is it possible to have a single system which integrates all the business, editorial, marketing and technical needs of a multi-platform news organization.
The Donald W. Reynolds Journalism Institute convened a one-day seminar at the Missouri School of Journalism to answer some of those questions. Invited to provide the overview was BGV Media – Amy Webb, Dorian Benkoil and Adam Glenn. BGV is an independent consultancy that researches and recommends CMS. Afterward, three CMS developers describing their emerging systems – Steve Yelvington of Morris Communication, in Augusta, Ga.; Richard Anderson of Village Soup in Rockland, Maine; and Ralph Gage and Dan Cox of MediaphorMedia in Lawrence, Kan.
Amy Webb began the day with an overview.
First decision: Open source, enterprise or make-your-own
Webb says the open-source Drupal platform is free, but setting it up isn’t free because of the lack of good documentation. Once place where it’s good, however, is when you are feeding the same data into multiple websites. The good thing about Drupal is there is a big developer community, and they are all building modules – specialty plug-ins that do special tasks.
Apture has built a module for Drupal.
Reuters has a Drupal-based project called Calais, described as “a rapidly growing toolkit of capabilities that allow you to readily incorporate state-of-the-art semantic functionality within your blog, content management system, website or application.” It’s an automatic system for culling through stories and pulling out relevant words for tagging.
Advice: If you are a small shop and you know Drupal – go with it. If you are a large shop, you need to hire someone who understands Drupal. The approach of for example, students, to publishing, is going to be different from an enterprise perspective. “You need to document the crap out of everything you do.” The developer should keep a daily log, “an absolute description of every nook and crany of that code.”
“If you’re working with an enterprise consultant and there are questions about whether they are willing to give you all that stuff, that’s a sign that you are working with the wrong consultant,” says Webb. “You need to have full documentation of everything about how your website works.” Also, she adds: Anybody who is spectacular at the back end is either subbing out the front end to someone else or they are going to do subpar front-end stuff.” Be careful when you are working with one company that promises to do both.
Dorian advises get some understanding of who owns the intellectual property.
OFF RECORD: Phase2 Technology is developing Open Publish, a platform that will help the publishing community use Drupal. It supports packages, blogs, videos, podcats, events, RSS feeds, Twitter feeds, support online ads, photo galleries, user-generated content and uploads, push content to social media services, topic based social communities, featured content, keyword search, most popular, most emailed, most commented, open Calais ocntent, tagging and more like this.
Similar to Ellington, also.
Coding in Python is wickedly hard. Jango uses Python.
There are hundreds of CMS – SaxoTech, Clickability. She talks about SaxoTech. It is big in Europe and they also power CanWest.
- Fully integrated CMS – big in Europe and Canada
- Not just about content management – workflow
- Considers project and team management
- Publishing ffor print, web, mobile
- Archiving and filtering across vast catalogs of content
Assumptions about enterprise sources
- Prohibitively expensive, both in setup and ongoing support
- Not customizable without great effort
- Not able to keep up with cutting edge
An advantage, however, is that all the workflow aspects of news – from the story-idea meeting to multi-platform publication – is included in the package. “It starts with the creation of an idea.” It allows creating of assignments. “I like SaxoTech. … It’s pretty phenomenal.”
Advice overall: Cut down on third-party tools.
What are people doing with Ning and wikis?
Ning is a very simple platform you can customize without knowing code to create your own social network. Amy Webb is on the board of the Online News Association. It’s social-network site is on Ning because the CMS that ONA uses couldn’t do social networking. “You can deploy Ning if you need to, I just would recommend against it.” Why: Because it creates confusion with your main site.
A word about wikis – There’s PBWiki and there’s WordPress. “You could decide to do your whole site in Wordpress . . . Wordpress is just a platform . . . a blog is just a platform.
Q: Amy, what’s you impression of the stability of these hosted blog sites?
A: What if the host doesn’t support in the future? Where is the server? How is it being maintained? What about content migration?
Other things to think about if using someone else’s infrastructure
- Who owns the information?
- Who’s liable for malfunctioning open-source tools, missing files, or plaigerism or libel issues?
- Can you trust your server farm or hosting company? What’s your plan B?
- What about illegal/copyrighted content? Ads gone wild?
- Example: Pornographic ad on Philly.com served by their ad-serving company
How to start your technology assessment
- Do you have technical staff with enough knowledge and time to work with an open-source system?
- Are you on a tight launch deadline?
- Have you budgeted for pre-launch, post-launch fixes and ongoing maintenance?
- Are you a single or multi-site shop?
- Are you preparing for semantic tags and social networking?
Get help, start from the back and world forward to the user interface. Design for 12 months ahead, plan to launch in three months after that, and “prep for an extensible future that comes quicker than you anticipate.”
Make a list of every function that your website needs to do
What is every conceivable thing you want and how is it going to work?
Create a narrative taxonomy
- Local Newshare Corp. *Context in from TBD
- Semantic tags, image search, multimedia
- Taxonomy important to you
- Archiving, serving, etc.
You can’t select a new CMS without anticipating change
- Big, disruptive, wonderful change. Make sure your vendor is also anticipating change.
- Make sure your content is syndicated to Facebook, Twitter and elsewhere. Make sure it is more than just RSS, it can be syndicated to different platforms.
- Accept that current services may not be popular tomorrow, and plan for it.
- Allow others to fully connect with your content, share it and serve it..
- Pluck is a third-party provider of social tools – you can default to them or other third-party providers rather than set it up yourself
Example: Apture enhancement of Baltimore Sun story about American Idol
- Putting multimedia into an otherwise boring text account
“This thing is doing a better job than the providers are. And this was built by a dude who had some free time.
My sites: Aggregate or die
She says news sites are going to have to aggregate content from anywhere – or die. “Why use me to an aggregator? Why not aggregate yourselves?”
Is RSS a friend or foe? Example: Automated Content Access Protocol in Europe blocks RSS.
You have to syndicate your content. Will your CMS provider offer an aggregator that will allow a user to customize their experience on your site – allow them to bring in other content. “It is OK to have other content on your website as long as you keep your people there.”
What’s going on with mobile?
- Webb reviews innovations in mobile phones and devices outside of the United States.
- Ulocate suggests content to you based on where you are located.
- The iPhone is neat – but what’s coming next?
- Finding restaurants, watching news, getting breaking events that are targeted
Two-dimensional bar codes (“Q-codes”)
- About 2-D (two-dimensional) barcodes -- you can embed content – “print hyperlinks” – the come in all shapes and forms. You take a picture of it with your mobile phone, which then scans the bar code and gives you information back from it. They are everywhere in Japan. They are on food packaging.
- BBC is using them on their website
- They are being used for editorial content
- New York Magazine had an ad for Ralph Lauren which included a 2-D barcode.
- Firefox has a mobile barcocode creator.
- Application – put a 2-D code in an ad as an upsell to more information
Apple’s new multi-touch Mac
A patent application from Apple published April 28 describes this.
Following the consumer
- From computer to phone, to TV to Tivo – anywhere
- You are a content provider, information gatherer and aggregator.
- There are no long print, online or broadcast distinctions anymore
- Don’t develop yourself into a corner
- Don’t work with a company that is not flexible
- Always create extensive documentation
SPECIFIC CONTENT MANAGEMENT SYSTEMS -- Three examples
First: Steve Yelvington, Morris Digital Works
New site design and site management
Understand the problem – Trying to solve a technical problem, not a business problem.
We have huge, huge audiences, but the occasional user audience is the big part of that, the loyal user audience is very small.
- Need to radically grow our loyal audience
- News alone won’t get us there
- News and town square and community resources
- Everyone has to be involved, not just the “web team”
- We need tools that ‘uncork the bottle” and empower the entire staff
They are doing away with separate web teams across the Morris network. Jacksonville.com is first, CJOnline.com is second. The Cabin.net is third.
Old world vs. new world – greater diffusion of knowledge and authority.
Reporters can post directly form the field. Koz Community – a good idea that was before its time. Will use Drupal’s groups-management capability to allow formal groups to enjoy many of the same benefits that Morris will. As simple as putting up a basic page and linking off to an existing website or using Jacksonville.com for complete services.
He thinks social networking tools common on Facebook or MySpace and elsewhere will be very viable on local sites. If you are a blogger, you automatically get a profile page, for example. You can provide a photo and some background information on yourself. Staff members will be required to participate.
- Anyone with permission can update from anywhere, anytime, immediately.
- Web-first multimedia: Text, images, audio, video
- Easily create special packages/layouts for special events, topics pages, etc., without knowing HTML
- Community blogging, buddy lists, social networking
- Self-publishing tools for community groups
- Ranking/rating, commenting, recommendations
- Serve as a hub for navigating to other websites in the community (RSS aggregation)
Collaborative development process
The goal: Produce a standard configuration of Drupal that everyone can use everywhere. It is a configuration they intend to make publicly available. The enhancements and improvements will be contributed back to the open-source community.
- Open source (free) software base
- Open, fast-track development process
- Began with extensive training in Augusta
- MDW, Jacksonville.com and CJOnline.com all contributing time, energy, resources, ideas
- Produce something everyone can use everywhere
Creating special-topic pages
“Pulling everything together about a topic is going to become I think a major function of online content producers.”
As a result, they create topics pages. The old way required some techno literacy – the pages tended to be hand tooled or built on the fly. The new way is that any editor can make and populate a special layout or page, and you don’t need server access, HTMl or scripting languages. To do this, they use a Drupal capability called “panel.” You add a page and then create a layout from a menu.
Then you get a form, where you give the name a name, a title and a patch directory.
“We’re putting in the hands of designers and editors design flexibility. Section fronts and the home page are produced in the same way. That allows speed of deployment never had before. You can create templates to help guide production and standardize results.
Target is high end. They are not planning to make money on it. They are giving it back to the open-source community.
“Putting them into action on a website is not a small process.” “A newspaper will still need people who are literate enough in technology to know how to administer a server.” “Most newspaper companies that have technology departments are going to be able to take advantage of the toolset we release.”